A Letter to Plato's Closet

I am writing to let you know about my horrible experience in Plato's Closet, Colorado Springs on North Academy. I made a special trip to bring in desired clothing and was very put off after receiving less than acceptable service.

I have been a frequent customer of this Plato's Closet, and have never really enjoyed my experience but tolerated it to clean out my closets and get a little cash. This particular visit however, left me with an arm full of clothes, frustration, and time wasted. Today, September 17th at 1005am, I came in with a small amount of items, including men's fall and winter,women's sweaters, and a formal prom dress worn only once. Upon arrival at 10:05 a.m. I was greeted with the regular, "have you sold here before?". I was asked if a 25 minute wait was acceptable, and it was since I did not have an appointment until 11am. Forty minutes later (both girls were working on one very large drop off) I let the sales girls know that it had been past 25 minutes and could wait no longer. She replied she was sorry, but they just get busy. I said I understood, but that I had been quoted a 25 minute wait time. She was not concerned that the time was misquoted and that I would be leaving without giving Plato's Closet my business.

I left with my very nice clothes and no compensation for my loyalty as a preferred customer. I also had my mail out for an extra $10 in cash for bringing in more clothing. To say the least, I left without that as well.

After this experience I will never return to Plato's closet. The cash for coffee or a dinner out, simply is not worth it for the frustration that inevitably ensues. I will simply donate my clothing and take the write-off and peace of mind that I don't have to deal with being mistreated and stressed out.

Customer service goes a long way, not to mention common sense. There should be a cap on the amount of clothing someone can bring in at once. The sales associates were digging through several suitcases' worth of clothing. With that large amount of clothing, there should be an understood longer wait for them than for someone who brings a smaller amount. I think this is reasonable. Judging by the looks of it, I do not believe I was the only dissatisfied customer in the store today or before.

I hope this is helpful for keeping other customers in the future.... and I am assuring you I am no longer a customer of this establishment. Some corporate retraining, auditing, or a secret shop of this franchisee may be in order to make sure this location is up to standard.

Comments

Post a Comment

Popular posts from this blog

2015 Ford Fusion Replacement Rear Deck Subwoofers

Image
I bought a used 2015 Ford Fusion Titanium earlier this summer and didn't realize one of my rear subs was blown until after purchase. The Sony replacement through my Ford dealer was $80 for ONE, which seemed a little high. I scoured the internet for hours trying to find an affordable/better replacement, which is harder than you think since the original Sony speakers (BG1T-18971-CA) are 2.3 ohms (30w). Evidently, 2ohm subwoofers are a rarity. I called a couple audio shops in town and they had never even heard of them! I also did not want to replace true subs with a 3 way speaker. Finally after hitting several forums, I found CDT Audio (http://www.cdtaudio.com) having the 6x9 2 ohm subwoofers I needed! I emailed and called to make sure I was getting the right stuff, and ordered a pair of official refurbished CL-69Sub/CF for $100 (and cheap shipping!) http://www.cdtaudio.com/sep_components/subwoofers/cl69subcf.php I got in my trunk and looked to see if replacing them myself was i...
Read more

Shark Navigator Swivel LEAD WARNING

Image
I was at Costco this weekend and was looking over the box for the Shark Navigator Swivel UV410. On the bottom of the box is the following warning: It reads: WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects and other reproductive harm. Wash hands after handling. Scary AND inconvenient
Read more

Camp Hero State Park, Montauk NY

Image
Above: Trail map of Camp Hero State Park in Montauk NY On our last weekend on Long Island, we opted to skip going to the hustle-bustle of Manhattan and instead head East, past the Hamptons, to the very end of Long Island. On our way to  Camp Hero State Park  we had to stop off at the original  Lobster Roll  for, what else, lobster rolls! We grabbed them to go and kept heading east. A tip for all visitors: they aren't kidding about the ticks! Be sure your pet is up to date on their repellent, and I recommend human repellent too! I found several small ticks on my nether-regions, and a few chiggers made nice work of my legs too. We parked just south of the main entrance and ate our lunch along the bluffs near Battery 216, which was a small battery, nothing notable, though the view of the Montauk Lighthouse is impressive. Montauk Lighthouse, from Camp Hero Bluffs We then explored the trail near Battery 113 and climbed a steep trail to get onto the roof o...
Read more